Last Updated: 01 March 2022
DATA STORAGE COLLECTION -We are Johannesburg based company and operate on web servers hosted in South Africa. Our hosting provider Okuhle Group Holdings adheres to the The Constitution & the relevant provisions of the Electronic Communications and Transactions Act 25 of 2005. This ensures that your data is securely stored and ECTA and POPI compliant.
REGISTRATION DATA – If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
SUPPORT DATA – If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third-party Freshworks ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket.
DOMAIN HOSTING – Our Domain Hosting platform (ClientSpace) is administered through WHMCS and WHM. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to register new products or services.
COMMENTS – When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS – We use Google Analytics on our site for anonymous reporting of site usage. So, no personalised data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: Google Analytics Opt-out.
Use of Information
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.
NECESSARY COOKIES (ALL SITE VISITORS)
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
Choices for Personal Information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.
Who has access to your data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
We only share personal information with other companies or individuals in the following limited circumstances:
Third-Party access to your data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
FRESHWORKS and WHMCS
Freshworks provides the support ticketing platform we use to handle support requests. WHMCS provides the platform we use to manage our domain hosting services. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Freshworks and WHMCS both adhere to the EU/US “Privacy Shield”.
How long we retain your data
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorisation.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
Your Data Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
THIRD PARTY WEBSITES
Okuhle Group Holdings may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance by Okuhle Group Holdings, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Release of your data for legal purposes
At times it may become necessary or desirable to Okuhle Group Holdings, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
Accessing and Updating Personal Information
When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.